You know how it goes: you see a patient several times, and provide dental treatment that meets their goals. You recommend they book a follow up appointment with your receptionist on their way out. They never do – and they have never returned. What happened?
They might have moved away, had a negative experience that you don’t know about, or tried another clinic on a friend’s recommendation – or none of the above; you will never know unless you start paying attention to your inactive patient database and taking positive action to reactivate overdue patients. Here’s how to proceed.
Getting new patients is tough, but the fact is, you probably have a lot of patients already; the question is how to keep them coming back. What’s your time-tested way of winning patients back? Let us know!