Once upon a time, medical professionals were rather blindly obeyed by patients, who rarely questioned medical advice or proposed their own diagnoses. Those days are long gone! Many of today’s patients see themselves as active participants rather than passive followers in their own oral care – and this is great news in a lot of ways, but what it does necessitate is that dental and orthodontic practices step up their game when it comes to professionalism and service. Technology is no longer an option, it’s an absolute must for today’s savvy patients, who expect all the bells and whistles from their practice or else will shift their loyalties elsewhere.
Imagine operating blindly without the aid of tools like ceph imaging and X-rays? Now, imagine how patients feel, not understanding their issues and their treatments. Anything that can take your patients out of the dark, so to speak, and inform them as to what you are doing to help them, is key for growth because it ensures that new patients feel cared for and understood – and thus more likely to stay with you. Patient education is absolutely critical to acceptance and adoption of treatment plans, and pictures are worth a thousand of your cautionary words, making digital dentistry a key tool for patient education. A practice management software for dental clinics like DentoNovo allows patients to see the entire progression of their treatment, as curated in your own expert analysis.
Wouldn’t you love to have more time on your hands? Dental practice management software systems can give it to you by automating tedious, repetitive tasks so your front office staff can focus on the patients. Your clinical staff will have more time, too: more time to work on patient relationships, manage patient expectations, explain procedures and describe outcomes. These face-to-face interactions are worth more than any technology, but ironically, only technology that frees your time can make them possible. A good orthodontic or dental practice management software system will simplify such formerly manual chores as:
Of course, this all allows you to see more patients and give them better care. Being able to store patients’ information on a server that can be accessed remotely anytime, anywhere by authorized staff makes for a better customer experience, cutting down on time spent fumbling for manual files or correcting oversights around scheduling and communication.
Today’s patients are not only more knowledgeable than ever before, they are more judgmental; the prevalence of online reviews has made everyone into a critic. Having a great digital PMS system, along with polished staff and an aesthetically pleasing, comfortable office set-up, will help with patient retention and referrals because the message is clear: You are organized, professional, unhurried, and you care enough to take excellent care of your patients both in and out of the chair.
Call 1-877-431-4610 today and schedule a free demo.