You know your craft; you went into this profession to restore smiles, and you have put in the countless hours of practice necessary to become a skilled professional.
The thing is, you don’t work alone, or just with other dental professionals who are equally dedicated.
There’s also the rest of your staff…and without your expert help and guidance, they may simply lack the skills to prioritize activities in your practice the way you want them to.
If you have employees on your team who are new to your office, lack experience in the health care field or simply aren’t managing to keep their heads above water, read on to learn how to train them to handle patient flow more effectively.
Of course, your staff are trained as to their daily duties, and hopefully possess basic time management skills (or the desire to work long hours to get everything done).
Unfortunately, things can essentially go out the window for your front office staff when you’re busy with a patient and the phone rings with an urgent problem, patients in the waiting room are getting antsy, there are last-minute changes to the schedule, the printer is eating someone’s invoice and a new patient walks in off the street wanting to talk about procedures.
At this point, the typical chain of priority can fall apart. It is here where your employees’ judgment will be tested to the limit. While of course everything boils down to individual judgement calls, you can and should ensure that your staff have general guidelines to follow so that things don’t get out of control.
Even for people who consider themselves decisive and logical, too many things happening at once can create confusion and paralyzing doubt, preventing anything from being done for fear of making a mistake.
Yet something has to be done – and things can really only be done one at a time (despite the myth of multitasking).
Here’s what to teach your orthodontic practice staff in terms of what – and how – to prioritize:
Do you agree? If you would prioritize things differently in your own orthodontic practice, or have a different method for training staff to prioritize, leave a comment!